They Have a Contract

Here is a couple that is fighting back.  They had a fixed rate contract with Gexa but were still gouged!  They have tried to resolve their issues with Gexa and Centerpoint via normal channels - to no avail.  When I talked to them they related the fact that their bill was many times their normal bill for several months.  They continued to press and all of a sudden things went back to normal.  But no explanation as to why three months of high bills - so now they have filed a formal complaint with the PUC.

There is something really fishy going on as there is no clear explanation for the high bills and things suddenly got better when they pressed for answers.  Did Gexa just need a few months of high income to counter hurricane Ike? 

They have taken it to the PUC filing a formal complaint. I will watch it and update you on what the PUC says  Complaint #CP2008112210

If you have a pertinent complaint you can file with the Public Utility Commission of Texas, P.O. Box 13326, Austin TX 78711 (512) 936-7120

Look for more updates soon.  I have lots of complaint information but just do not have the time during the kids spring break to get it all posted!  Keep checking.

What Others Say About Gexa

Better Business Bureau Rating - Unsatisfactory

Gexa Energy Major Rip Off $4,178.00 Houston Texas  termination fee complaint

Gexa is the only company called out. Paragraph  3.  This article - What to look for in selecting a company - relates the worst case electricity contract early termination penalty. Perhaps Gexa has had to deal with negative public opinions before? “worse that we have seen was with Gexa Energy charging 3 months averaged-out bills as the penalty. This of course would be a large sum for a family who most likely is being evicted or moving out of state having to now pay an unreasonable cancellation penalty

www.complaintsboard.com - Gexa Energy

My 3cents.com - Gexa Energy Complaints

Controversial Gexa Early Termination Policy